Frequently Asked Questions

Everything you need to know about shopping with Lorex USA

What are your standard shipping times?

We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days across the continental USA, depending on your location.

How can I return an item?

We offer a 30-day return policy for most unused items in their original packaging. You can initiate a return through our online portal or by contacting our support team for a prepaid shipping label.

Which payment methods do you accept?

Lorex USA accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.

Do you offer international shipping?

Currently, Lorex USA ships exclusively within the United States. We are working on expanding our logistics to support international customers in the near future.

Is my personal information secure?

Yes, we use industry-standard SSL encryption technology to protect your data. We do not store full credit card information and never share your personal details with third parties.